Refund & Cancellation Policy.
Clear timelines and terms governing booking cancellations, refunds, and slot reschedules.
Last Updated: August 13, 2026
1. Cancellation Timelines & Refund Eligibility
We understand that plans can change. Cancellations are subject to the following time-based refund criteria:
- Cancellations made 4+ Hours Before Slot Time: Eligible for a 100% Full Refund. Refunds will be credited to the original payment source within 5-7 business days via Razorpay.
- Cancellations made Less Than 4 Hours Before Slot Time: Non-refundable due to court blocking and schedule allocation.
2. Slot Rescheduling Policy
If you cannot attend your scheduled session but wish to avoid cancellation fees:
- Reschedule requests made at least 2 hours before the slot start time are allowed free of charge, subject to court availability.
- Rescheduled slots must be utilized within 14 calendar days of the original booking date.
3. Facility-Initiated Cancellations
In the rare event that PLAYX Sports Club must cancel a booked session due to severe weather, facility maintenance, power outages, or technical issues, players will be offered a choice of:
- A 100% Immediate Refund processed back to your original payment method.
- A Priority Free Reschedule to any available slot of equal value.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please submit your request along with your Booking Name, Registered Phone Number, and Date/Time of Slot to our support desk:
PLAYX Support Desk
📞 Phone / WhatsApp: 09651109988
✉ Email: refunds@playx.in / hello@playx.in
⏱ Support Hours: Mon — Sat: 5:30 AM — 10:00 PM | Sun: 7:00 AM — 8:00 PM